- Company:Police Mutual
- Is this vacancy only for internal applicants?:No
- Contract Type:Permanent
- Working Pattern:Full Time
- Weekly Hours:35
We currently have an exciting opportunity for an Account Handler/Sales Advisor to join our General Insurance team in Liverpool, delivering excellent customer service to our Police Mutual members and Forces Mutual customers. If you are looking for a customer focused environment, where our members are at the heart of what we do, this could be the role for you!
In this role you will…
Report to one of the Operations Team Leaders and will be responsible for acting as the first point of contact for our members.
Be a strong communicator with exceptional customer service skills
Take inbound calls and make outbound calls where necessary, maximising every customer interaction through generating and retaining business for the Group by spotting opportunities to expand members and potential member’s product holdings.
Keep your own training and technical knowledge up to date to ensure customer interactions are dealt with consistently and confidently.
Complete ad-hoc tasks as requested by the Group, assisting colleagues with peaks of customer demand.
Attend team meetings and contribute to them, raising TCF concerns and FAQ’s from members.
Ensure that all communications are clear, fair and not misleading and relevant regulations are followed e.g. data protection, Treating Customers Fairly principles.
All our Account Handlers possess the following…
Previous experience of working within a call centre environment within financial services is peferred
Proven experience of providing excellent service by dealing with quotes, new business enquiries, producing general policy information and dealing with policy amendments, renewals and retention.
Proven record of seeking opportunities to expand member’s product holdings and raise awareness of new and existing products to new and existing members.
Excellent communication skills and attention to detail.
Ability to plan, prioritise and work under pressure in a busy, fast paced environment.
What’s in it for you…
We’re just as passionate about what we do for our colleagues as we are for our members and customers. We provide a great working environment and offer a fantastic Employee Benefits package including; a competitive salary complemented by 24 days holiday (this increases with service) plus bank holidays; life assurance; private medical healthcare PLUS flexible benefits to suit your lifestyle. All colleagues also have access to Lifeworks - an employee Wellbeing platform which hosts a number of valuable wellbeing initiatives such as our EAP, tools and articles on emotional, financial and physical wellbeing and our fantastic internal recognition scheme.
Needless to say once you join the Police Mutual Group you become a member and as such yourself and your family will become eligible to our fantastic products and services.
To apply, set up your account:
- Create a comprehensive candidate profile and upload your CV to promote yourself effectively to our recruitment teams.
- Receive real-time email and profile alerts when a potential opportunity becomes available.
- View and manage your applications.